Answering Member Questions (Admin Inbox)
Members of your library can send your admin team questions, suggestions, and comments straight from the library page. Those conversations land in the Inbox — a section of the admin panel shared by every admin of the library.
Finding the Inbox
Section titled “Finding the Inbox”Open your library’s admin panel and choose Inbox in the sidebar. A badge shows how many open conversations have unread messages. On mobile, an Inbox tile also appears on the admin Dashboard whenever there are unread member messages.
New conversations also notify every admin by push (and email, if enabled), so nothing sits unnoticed.
Replying
Section titled “Replying”Tap a conversation to open it. A few things to know:
- You reply as the team. The member sees responses as coming from the library, with your name shown underneath. Any admin can jump in.
- Read state is shared. When one admin reads a conversation, it’s marked read for the whole team — so the badge reflects what the team hasn’t seen, not each person individually.
- Some conversations arrive with a book attached — the member picked it from your catalog so you have instant context.
Resolving
Section titled “Resolving”When a question is handled, tap Mark as resolved. The conversation becomes read-only and moves to the Recently closed section; the member can always start a new one. Members can also close their own conversations.
Each member can have up to 3 open conversations with your team at a time, and the standard messaging protections (moderation review, reporting, rate limits) apply to these conversations just like loan chat.
What Belongs Where
Section titled “What Belongs Where”- Loan problems on active loans still come in through loan escalations (“Get help from an admin” on the loan) and show up under disputes — those carry the loan’s full context and resolution tools.
- Everything else — general questions, suggestions, catalog requests, questions about finished loans — comes through the Inbox.