Refund Policy
Last updated: December 27, 2025
1. 14-Day Refund Period
You may request a full refund within 14 days of your initial subscription purchase. To request a refund, email [email protected] with your account email and order details. Upon refund, your library is downgraded to the Free tier.
2. Subscription Cancellation
Cancel anytime from your library settings. You retain access until the end of your billing period, then your library downgrades to the Free tier.
3. Billing Errors
If you believe you were charged in error (duplicate charges, charges after cancellation, incorrect amounts), contact us within 30 days and we will investigate.
4. Payment Processing
Payments are processed by Paddle.com. Charges appear on your statement as "PADDLE.NET*AGATHOSBOOKS" or similar.
5. Chargebacks
Please contact us before filing a chargeback with your bank. Unresolved chargebacks may result in account suspension.
6. Contact
For billing questions, email [email protected].